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Cancellation & Refund Policy

This Cancellation & Refund Policy explains the rules governing cancellations, refunds, credits, and service termination for services purchased from Kuralix Hosting.

By purchasing a service from Kuralix Hosting, you acknowledge and agree to the terms of this policy.

1. General Refund Policy

Kuralix Hosting may provide refunds for eligible services when a refund request is submitted within 24 hours of the original purchase.

The 24-hour period begins from the time the original payment is successfully completed.

Refunds are subject to the eligibility requirements and exclusions described in this policy.

Submitting a refund request does not guarantee approval.

2. Cancellation Policy

Customers may request cancellation of their services through the Kuralix Hosting billing system or by contacting support.

Cancellation of a service does not automatically mean that a refund will be issued.

Where applicable, cancellation and refund requests must satisfy the requirements of this policy.

3. 24-Hour Refund Window

Eligible services may be considered for a refund when:

  • The refund request is submitted within 24 hours of the original purchase.

  • The service is otherwise eligible for a refund.

  • The service has not violated Kuralix Hosting policies.

  • The request is not related to a renewal payment.

  • The service has not been excluded from refunds under this policy.

Requests submitted after the 24-hour period may be denied.

4. VPS, VDS, Bare-Metal and Dedicated Servers

VPS, VDS, bare-metal, and dedicated server services are strictly non-refundable.

Kuralix Hosting does not provide refunds for:

  • VPS servers

  • VDS servers

  • Bare-metal servers

  • Dedicated servers

  • Dedicated server rentals

  • Server upgrades or additional server resources

  • Server setup or provisioning fees

  • IP address allocations associated with these services

  • Hardware or infrastructure reservations

This applies even if the refund request is submitted within the 24-hour period.

Once one of these services has been purchased or provisioning has started, the payment is considered non-refundable.

Customers should carefully review the server specifications, location, resources, operating system, and pricing before completing their purchase.

5. Game Server Hosting

Game server hosting may be eligible for a refund if the request is submitted within 24 hours of the original purchase, subject to review.

Refund eligibility may be affected by:

  • Significant service usage

  • Abuse of the service

  • Violation of the Terms of Service

  • Excessive resource consumption

  • Fraudulent activity

  • Chargebacks or payment disputes

  • Promotional or specially discounted purchases

Kuralix Hosting may deny a refund where substantial usage or abuse has occurred.

6. Web Hosting

Web hosting services may be eligible for a refund when a request is submitted within 24 hours of the original purchase, subject to this policy.

Refunds may be denied where the service has been substantially used, abused, or used for prohibited activities.

Domain registration fees, third-party services, and other non-refundable components are excluded.

7. Application and Bot Hosting

Application and bot hosting services may be eligible for a refund within 24 hours of the original purchase, subject to the requirements of this policy.

Refunds may be denied where:

  • The service has been substantially used.

  • The service has been used for prohibited activities.

  • The account or service has violated Kuralix Hosting policies.

  • The payment was part of a renewal.

  • The service was provided as part of a promotion or special offer that states otherwise.

8. Domain Registrations

Domain registration, renewal, transfer, and related domain fees are generally non-refundable.

Once a domain has been registered, renewed, or transferred, Kuralix Hosting may be unable to recover the associated costs from the registrar.

Customers should verify the domain name and registration period before completing the purchase.

9. Permanent or Lifetime Services

Services described as Permanent, Lifetime, or similar are subject to the specific terms displayed when the service is purchased.

Unless Kuralix Hosting explicitly states otherwise, permanent or lifetime services are not automatically refundable simply because they are described as permanent or lifetime.

If such a service is eligible for a refund, the normal 24-hour refund window applies.

10. Free Trials

Free trials generally do not qualify for monetary refunds because no payment has been made for the trial period.

Once a customer converts a trial into a paid service, the paid purchase is governed by the applicable refund rules.

11. Promotional and Discounted Services

Services purchased through:

  • Promotional campaigns

  • Discount codes

  • Coupons

  • Special offers

  • Limited-time offers

  • Complimentary credits

  • Promotional balances

  • Special pricing

may have different refund conditions.

If a promotion specifically states that a purchase is non-refundable, those conditions will apply.

12. Renewals

Renewal payments are generally non-refundable.

Customers are responsible for cancelling recurring services before the next billing date if they do not wish to continue the service.

A failure to cancel a service before renewal does not automatically create a right to a refund.

Where a renewal refund is considered due to an exceptional circumstance, Kuralix Hosting may review the request individually.

13. Expired Services

Payments made for services that have already expired, been suspended, or been terminated due to non-payment are not automatically refundable.

Customers are responsible for maintaining active billing and renewing services before their expiration date.

14. Services Suspended for Abuse

Kuralix Hosting does not guarantee refunds for services suspended or terminated because of:

  • Abuse

  • Fraud

  • Illegal activity

  • Network attacks

  • DDoS attacks

  • Malware

  • Phishing

  • Spam

  • Copyright violations

  • Terms of Service violations

  • Acceptable Use Policy violations

  • Attempts to circumvent security or resource restrictions

Any refund consideration in such circumstances is at the discretion of Kuralix Hosting.

15. Non-Payment

If a service is suspended or terminated because of unpaid invoices, no refund will be issued for previously paid service periods merely because the service was subsequently suspended.

Customers are responsible for ensuring that their invoices are paid on time.

16. Service Availability

Temporary outages, maintenance, network interruptions, hardware failures, software problems, or other service interruptions do not automatically qualify a customer for a refund.

Kuralix Hosting may provide service credits or other remedies where appropriate.

Refund decisions may take into account the nature, duration, and cause of an interruption.

17. Provisioning Problems

If an eligible service cannot be provisioned due to a failure on the part of Kuralix Hosting, the customer may contact support for assistance.

Kuralix Hosting may attempt to:

  1. Resolve the provisioning issue;

  2. Provide an alternative configuration;

  3. Provide an alternative location where available; or

  4. Issue an appropriate refund where the service cannot reasonably be delivered.

This section does not override the no-refund policy for VPS, VDS, bare-metal, and dedicated servers.

18. Duplicate Payments

If a customer accidentally makes the same payment more than once, the duplicate payment may be eligible for a refund after verification.

Customers may be required to provide transaction details so that the duplicate payment can be confirmed.

19. Unauthorized Transactions

If you believe that an unauthorized payment was made using your payment method, contact Kuralix Hosting as soon as possible.

Kuralix Hosting may investigate suspicious transactions and may request relevant payment information.

Customers should not initiate fraudulent chargebacks or payment disputes in place of contacting support.

20. Chargebacks and Payment Disputes

Customers should contact Kuralix Hosting before initiating a chargeback or payment dispute.

If a customer initiates a chargeback for a legitimate transaction without first attempting to resolve the issue with Kuralix Hosting, Kuralix Hosting may:

  • Suspend the affected services;

  • Restrict the customer's account;

  • Cancel active services;

  • Investigate the transaction; and

  • Contest the chargeback where appropriate.

Fraudulent or abusive chargebacks may result in permanent account termination.

21. Refund Processing

Once a refund has been approved, Kuralix Hosting will generally process it through the original payment method where supported.

Processing times may depend on:

  • Payment provider processing times;

  • Banking institutions;

  • Card networks;

  • Currency conversion;

  • Payment gateway procedures.

Kuralix Hosting is not responsible for delays caused by banks, payment processors, or other third parties.

22. Refund Amount

Where a refund is approved, Kuralix Hosting may refund the eligible amount associated with the applicable service.

The following may be deducted or excluded where applicable:

  • Payment processing fees that cannot be recovered;

  • Third-party fees;

  • Domain registration fees;

  • Taxes or government charges that cannot be recovered;

  • Used service amounts;

  • Non-refundable products or services;

  • Other costs expressly identified as non-refundable before purchase.

23. Account Credit

Where appropriate, Kuralix Hosting may offer account credit instead of returning funds to the original payment method.

Account credit may be subject to separate terms and may not be redeemable for cash unless required by applicable law.

24. Cancellation Before Renewal

Customers wishing to prevent a recurring service from renewing should cancel the service before its next renewal date.

Cancellation normally prevents future billing but does not automatically refund previously paid service periods.

25. Data After Cancellation

After cancellation or termination, customer data may be deleted according to Kuralix Hosting's data retention procedures.

Customers are responsible for maintaining their own backups of important data.

Kuralix Hosting does not guarantee that deleted data can be recovered after a service has been terminated.

26. Refund Exclusions

Unless otherwise required by applicable law, refunds may be denied for:

  • VPS services

  • VDS services

  • Bare-metal servers

  • Dedicated servers

  • Domain registrations

  • Domain renewals

  • Domain transfers

  • Renewal payments

  • Services outside the 24-hour refund period

  • Services substantially used

  • Services terminated for abuse

  • Services terminated for policy violations

  • Fraudulent transactions

  • Promotional services marked as non-refundable

  • Third-party products or services

  • Setup or provisioning fees identified as non-refundable

  • Services where the customer has received the intended service and materially used it

27. How to Request a Refund

To request a refund, contact Kuralix Hosting support with:

  • Your Kuralix Hosting account email;

  • Service name or service ID;

  • Payment/order ID;

  • Date of purchase;

  • Reason for the refund request;

  • Any relevant supporting information.

Refund requests should be submitted within 24 hours of the original purchase for services that are otherwise eligible.

Support Email: support@kuralix.eu

You may also contact Kuralix Hosting through the official Discord community.

28. Refund Review

Kuralix Hosting may review each refund request individually.

We may verify:

  • Purchase information;

  • Payment information;

  • Service usage;

  • Account history;

  • Previous refunds;

  • Policy violations;

  • Provisioning status;

  • Whether the request was submitted within the applicable timeframe.

A refund request may be declined if it does not meet the requirements of this policy.

29. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory rights that customers may have under applicable consumer-protection or other laws.

Where applicable law provides rights that cannot legally be excluded or limited, those rights will continue to apply.

30. Policy Changes

Kuralix Hosting may modify this Cancellation & Refund Policy from time to time.

Changes may be published on the Kuralix Hosting website.

The version applicable to a purchase will generally be the version in effect at the relevant time, subject to applicable law.

31. Contact

For cancellation and refund questions, contact:

Kuralix Hosting

Website: kuralix.eu
Email: support@kuralix.eu
Discord: https://discord.gg/MKXcju99Jv

By purchasing services from Kuralix Hosting, you acknowledge that you have read and understood this Cancellation & Refund Policy.