Privacy Policy & Terms of Service | Kuralix Hosting

At Kuralix Hosting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information when you use our website, dashboard, products, and services.

By using Kuralix Hosting's website or services, you agree to the practices described in this Privacy Policy.

1. About Kuralix Hosting

Kuralix Hosting is a hosting and cloud infrastructure provider offering services including:

Game server hosting
Minecraft and other game hosting
VPS hosting
Web hosting
Application and bot hosting
Bare-metal and dedicated servers
Domain registration
Cloud infrastructure services
DDoS protection and related infrastructure services

Kuralix Hosting is operated by:

Kuralix Technologies Private Limited

Website: https://kuralix.eu

For privacy-related questions, contact:

support@kuralix.eu

2. Information We Collect

We may collect information that you provide directly to us, information generated when you use our services, and information provided by third-party services you choose to connect.

2.1 Account Information

When you create an account, we may collect:

Name or display name
Email address
Username
Password or authentication credentials
Account preferences
Profile information
Discord or other connected account identifiers, where applicable

If you use third-party authentication, such as Google Sign-In or Discord authentication, we may receive information permitted by that authentication provider.

2.2 Billing and Payment Information

When purchasing a service, we may collect information necessary to process and verify your payment, such as:

Billing name
Billing address, where required
Payment status
Transaction ID
Invoice information
Currency and purchase amount

Payment card information may be processed directly by our payment providers. Kuralix Hosting generally does not need to store your complete card number or security code.

2.3 Hosting and Server Information

When you use our hosting services, we may process information required to operate your service, including:

Server configuration
IP addresses
Allocated resources
Server identifiers
Operating system information
Resource usage
Network information
Service logs
Console and system logs
Server activity necessary for operation, security, and troubleshooting

Depending on the service you purchase, your hosted content may also be processed or stored on our infrastructure.

2.4 Website and Technical Information

When you access our website or dashboard, we may automatically collect technical information such as:

IP address
Browser type
Operating system
Device information
Approximate location derived from IP address
Pages visited
Referring website
Access times
Error and diagnostic information
Security and authentication logs

This information helps us maintain security, diagnose technical problems, and improve our services.

2.5 Cookies and Similar Technologies

Kuralix Hosting may use cookies and similar technologies to:

Keep you signed in
Maintain sessions
Remember preferences
Protect accounts
Detect suspicious activity
Understand website usage
Improve website functionality

You can configure your browser to reject certain cookies. However, disabling essential cookies may prevent portions of our website or dashboard from functioning correctly.

3. How We Use Your Information

We may use collected information to:

Create and manage your account
Provide hosting and infrastructure services
Provision and maintain servers
Process purchases and invoices
Process payments through payment providers
Provide customer support
Communicate with you regarding your services
Send service and security notifications
Monitor infrastructure health
Detect and prevent fraud, abuse, and unauthorized access
Investigate security incidents
Enforce our Terms of Service
Maintain system and network security
Improve our website and services
Troubleshoot technical problems
Comply with applicable laws and legal obligations

We do not use your information for purposes unrelated to the operation of our business unless permitted by law or with your consent where required.

4. Server and Hosted Content

Kuralix Hosting provides infrastructure that may allow customers to store and process their own data.

Customers are generally responsible for the content they upload, store, or transmit through their services.

Kuralix Hosting does not routinely inspect customer content for ordinary purposes. However, we may access or process information when reasonably necessary to:

Provide technical support requested by a customer
Maintain or repair infrastructure
Investigate security incidents
Detect abuse or malicious activity
Prevent attacks against our infrastructure
Comply with legal obligations
Respond to valid legal requests
Enforce our Terms of Service

We may also process technical metadata and logs generated by hosted services for security, reliability, and operational purposes.

5. IP Addresses and Network Logs

For security and operational purposes, we may retain information such as IP addresses, connection information, authentication events, and network logs.

This information may be used to:

Detect attacks
Prevent abuse
Identify unauthorized access
Investigate security incidents
Protect customers and infrastructure
Troubleshoot network problems
Comply with legal requirements

We may block or restrict IP addresses associated with malicious, abusive, fraudulent, or otherwise prohibited activity.

6. Payment Providers

Payments may be processed by third-party payment providers.

When you make a payment, relevant information may be shared with the payment provider as necessary to complete the transaction, prevent fraud, verify payments, and comply with financial and legal requirements.

Kuralix Hosting does not generally store complete payment card details.

The privacy practices of the applicable payment provider are governed by that provider's own privacy policy.

7. Third-Party Services

We may use third-party providers to help operate our business, including providers for:

Payment processing
Authentication
Email delivery
Infrastructure and data centers
DDoS protection
DNS and CDN services
Monitoring
Analytics
Customer support
Security
Domain registration

These providers may process information on our behalf where necessary to provide their services.

We expect service providers handling personal information on our behalf to use appropriate security measures and process information only for legitimate purposes.

8. Data Sharing

We do not sell your personal information as a product.

We may share information when reasonably necessary with:

Service Providers

Trusted providers may receive information required to provide services such as payments, authentication, infrastructure, email, monitoring, and security.

Legal Requirements

We may disclose information when required to do so by applicable law, regulation, court order, subpoena, or valid legal process.

Security and Abuse Prevention

We may share relevant information when necessary to investigate fraud, attacks, abuse, security incidents, or threats to Kuralix Hosting, our customers, or third parties.

Business Transfers

If Kuralix Technologies Private Limited undergoes a merger, acquisition, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The type of information
The purpose for which it was collected
How long you maintain an account
Legal and regulatory requirements
Security requirements
Financial and accounting obligations
Dispute resolution requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it.

Some technical, billing, security, or legal records may need to be retained for longer periods where required or reasonably necessary.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Accidental loss
Destruction
Alteration
Misuse

Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring, logging, and infrastructure security controls.

However, no internet-based service can guarantee absolute security. You should use a strong, unique password and protect your account credentials.

11. Account Security

You are responsible for keeping your account credentials confidential.

You should immediately contact Kuralix Hosting if you believe:

Your account has been compromised
Your password has been exposed
Unauthorized activity has occurred
Someone has accessed your account without permission

We may temporarily restrict or suspend accounts when necessary to protect the account, customer data, or our infrastructure.

12. Children's Privacy

Kuralix Hosting does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at support@kuralix.eu.

We may take appropriate steps to delete such information where required.

13. International Data Processing

Depending on the service and infrastructure used, your information may be processed or stored in countries other than your country of residence.

Kuralix Hosting may operate or use infrastructure in multiple locations, including India and Germany.

Where information is transferred internationally, we will take reasonable steps to handle it in accordance with applicable privacy and data-protection requirements.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain processing
Request a copy of certain information
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant data-protection authority

Some requests may be subject to legal or operational limitations.

To exercise a privacy right, contact:

support@kuralix.eu

We may need to verify your identity before processing certain requests.

15. Marketing Communications

We may occasionally send information about Kuralix Hosting services, promotions, or updates where permitted by law.

You may opt out of non-essential marketing communications by using the unsubscribe mechanism provided in the communication or by contacting us.

Even if you opt out of marketing messages, we may still send essential communications relating to:

Your account
Payments
Server status
Security
Service changes
Maintenance
Expiration or suspension of services
Legal or policy updates

16. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and remediate it.

Where notification is legally required, we will notify affected individuals and/or relevant authorities in accordance with applicable law.

17. Third-Party Websites

Our website may contain links to third-party websites or services.

Kuralix Hosting is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we may update the "Last Updated" date at the top of this page.

For significant changes, we may provide additional notice where appropriate.

Your continued use of Kuralix Hosting services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy, subject to applicable law.

19. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:

Kuralix Technologies Private Limited

Kuralix Hosting

Website: https://kuralix.eu

Privacy & Support: support@kuralix.eu

Discord: https://discord.gg/MKXcju99Jv

20. Disclaimer

This Privacy Policy is intended to describe Kuralix Hosting's general privacy practices. It is not a substitute for legal advice and may need to be adapted based on the jurisdictions in which Kuralix Technologies Private Limited operates, the exact services offered, the payment providers used, and applicable Indian or international data-protection laws.